This is a collection of our experiences, insights and opinions about the world, and how technology influences all of us as humans. Here we share our ideas and advice about how we redefine the relationship between people and technology.
Antony Francis illustrates how Reverse Logistics can support a circular economy and how technology solutions are facilitating efficient and sustainable Reverse Logistics operations with a special focus on the US.
Antony Francis discusses Reverse Logistics, that is the product returns process, and he explains how and why retail companies should employ technology like automation, artificial intelligence, and machine learning to make their returns more efficient and reduce losses.
Brian Estep provides an insight into the complex subject of Mobility as a Service (MaaS) and shares some key aspects which industry players need to take into account to stay abreast of future developments, especially in the US but also on a global level.
Tony Whitehorn explains the advantages of using a Phygital customer experience approach in the Automotive industry. In part 2, he provides an in-depth look at the Personal Digital Car Assistant (PDCA) as one example of post-sale synergy and shares some top tips for OEMs and car dealers to start their Phygital journey.
Tony Whitehorn discusses how OEMs and car dealers can benefit from a Phygital approach, combining physical and digital customer experiences. In part 1, he explains the significance of Phygital in the Automotive space and shares opportunities during the presale and sale stages of the customer journey.