Skip directly to search

Skip directly to content

 

Looking Ahead and Helping Our Customers Do the Same

 
 

The Endava Experience | Scott Harkey |
19 December 2022

Since we first opened our doors, bringing best-in-class tech solutions to life has been our hallmark. Embracing innovative technology solutions has enabled us to build leading-edge products for our customers around the world. Now, we are excited to help even more businesses across North America reach their goals and use technology as a driver for success.

That mission came into greater focus with a recent event where we finalized the integration of Levvel into the Endava family. As we look forward to continuing to bring game-changing tech solutions to life with an array of new services, capabilities, and flexible delivery models.

Aiming to help prepare our customers for the future while exploring new ideas and formats, we met them in the metaverse for a special panel discussing the emerging tech trends we predict to break through. Haven’t stepped into the metaverse with us? Read our top three takeaways:

People will always be the driver.

Without people, innovation is like embarking on a trip with no gas in the tank; it lacks the fuel needed to drive meaningful change. This holds true when looking to define customers needs as well. Without a clear understanding of the customer pain point, you are trying to solve; innovation can be pointless. In fact, 1 in 5 product failures happen because they don’t align with customer expectations.

To be truly successful, people should be at the heart of everything you do. So, to make a difference, look at the pain points your customers and employees vocalize and make solving them the center of any innovation. You don’t need to guess what those customer challenges may be either. In addition to customer surveys and interviews, use data to see where things break down in the customer journey and focus on these areas first.

Technology will continue to transform into better versions of itself, creating space for new and constantly evolving customer expectations. And it’ll present new challenges and opportunities for businesses to adapt to these needs as quickly as possible. As we have more ways to pay than ever before, we see retailers adopt new methods to stand out. And as we get used to convenient online experiences, new omnichannel experiences come to life.

As long as people seek ways of doing things better and faster, technology will be there with some kind of solution. And we’ll be nearby to help.

Experience will forever be redefined.

Need proof? Look no further than the fact that we invited several clients and employees to join us in the metaverse to celebrate and communicate in a more connected way! Conferences and meetings are no longer relegated to in-person attendance. People can drop right into a conversation with a headset, some remote controls, and internet connection.

Employees regularly connect with their companies and spend the workday from anywhere, as seen in this article stating that remote workers in the U.S. tripled from 2019 to 2021. To me, these capabilities will overhaul experiences and play an increasingly important role in how we connect and engage.

We already drive cars, shop, and socialize differently thanks to technology, and those trends will only continue. We share rides, bikes and scooters, and car ownership may shortly become a thing of the past. The era of robo-taxis is at our doorstep. The metaverse can bridge physical gaps and immerse us into a department store, a convention center, or a virtual showroom instantly from our living room. And with data analysis and embedded finances gaining traction, we get more and more used to hyper-personalised customer journeys and shopping experiences.

Moreover, these experiences will no longer be segmented encounters with a set beginning and end. It can be continuous with one interaction segueing simply and relevantly into the next. Never stop thinking of ways to enhance that experience.

Credibility will be critical.

People give a lot of themselves to help spur innovation. From apps powered by personal data to embedded financial transactions using saved customer information, it’s not just people that drive growth — it’s their sensitive data, too. And protecting that information at all costs is as important now as ever.

Going forward, investing in innovative tools that make built-in regulation features a priority will win the day and the public trust. When it comes to building secure, compliant payments or data solutions we’re ready to support.

Innovation and integration each give us a lot to look forward to. But with growth comes remembering that people are at the heart of everything we do. As we continue our expansion in the U.S. market, our objective is unwavering: Everything we do is all about embracing and leveraging technology to help our customers execute their ideas and make their dreams a reality.

Scott Harkey

EVP Financial Services & Payments

Scott has spent the last 20+ years helping companies in the financial services and payments space transform their business using technology. After spending the first 15 years of his career in leadership positions at several top US banks, he joined the executive team at Levvel to help drive the company’s go-to-market strategy and build an industry vertical consulting approach. In 2021, Levvel became part of the Endava family, and Scott joined the Endava sales leadership team to drive US sales growth in BFSI and continue to help shape how the company goes to market. Outside of work, Scott enjoys being active in the great outdoors and supporting musicians through his own record label.

 

Related Articles

  • 19 December 2022

    Looking Ahead and Helping Our Customers Do the Same

  • 07 December 2022

    Venturing Into the Metaverse to Build an Innovative Bridge to Our People

  • 14 December 2021

    From Global Pandemic to Holiday Spirit – a Q&A With Some of Our Senior Execs

  • 18 December 2020

    Celebrating 20 Years of Endava – with Julian Bull

  • 08 December 2020

    Celebrating 20 Years of Endava – with Rob Machin

 

From This Author

  • 07 December 2022

    Venturing Into the Metaverse to Build an Innovative Bridge to Our People

  • 12 October 2021

    hello! I’m Scott Harkey

Most Popular Articles

Current Challenges in the Transportation & Logistics Industry
 

Transportation & Logistics Insights | Brian Estep | 22 March 2022

Current Challenges in the Transportation & Logistics Industry

Empowering Underwriting and Unlocking Revenue with Legacy Insurance Data Sets
 

Insurance Insights | Nikhil Malik | 26 January 2023

Empowering Underwriting and Unlocking Revenue with Legacy Insurance Data Sets

Staying relevant in the buoyant cross-border payments market
 

Payments | Peter Theunis | 15 November 2022

Staying relevant in the buoyant cross-border payments market

Journey to the Centre of the Cloud with AWS – Part 3
 

Next Gen Insights | Zach Marky | 23 January 2023

Journey to the Centre of the Cloud with AWS – Part 3

Four Stakeholders Who Win the Most When Healthcare Innovates
 

The Endava Experience | Adrian Sutherland | 24 January 2023

Four Stakeholders Who Win the Most When Healthcare Innovates

G’day, I’m David Marsh
 

Meet the SME | David Marsh | 30 January 2023

G’day, I’m David Marsh

4 Buy Now Pay Later Trends Set to Disrupt the Industry
 

Payments | Annmarie Mahabir | 22 February 2022

4 Buy Now Pay Later Trends Set to Disrupt the Industry

The 4 Most Common Mistakes in Retail Site Design
 

Business | Satchell Drakes | 17 January 2023

The 4 Most Common Mistakes in Retail Site Design

ESG Data Architecture is a Business Imperative – How to Get Started
 

Insights Through Data | Lloyd Chapin | 06 April 2022

ESG Data Architecture is a Business Imperative – How to Get Started

 

Archive

  • 30 January 2023

    G’day, I’m David Marsh

  • 26 January 2023

    Empowering Underwriting and Unlocking Revenue with Legacy Insurance Data Sets

  • 24 January 2023

    Four Stakeholders Who Win the Most When Healthcare Innovates

  • 23 January 2023

    Journey to the Centre of the Cloud with AWS – Part 3

  • 20 January 2023

    Journey to the Centre of the Cloud with AWS – Part 2

  • 18 January 2023

    Journey to the Centre of the Cloud with AWS – Part 1

  • 17 January 2023

    The 4 Most Common Mistakes in Retail Site Design

  • 13 January 2023

    Boost and bolster your innovation. Three tips to help get it to the next level.

  • 10 January 2023

    5 Questions in Smart Energy That Will Define the Net Zero Transition

We are listening

How would you rate your experience with Endava so far?

We would appreciate talking to you about your feedback. Could you share with us your contact details?