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Why are digital payments a must-have for insurers?


According to the 2021 LexisNexis Future of Claims report, more than 80% of claims payments will be made digitally by 2025.

Payments form the basis of the insurance industry, both for customers paying premiums and insurers disbursing claims. Digitising this touchpoint offers a valuable opportunity to engage with policyholders, giving them the modern customer experience, they want and NEED!

Join Jay Chitnis, Senior Business Consultant at Endava, and Rich Wall, Solution Architecture GTM Partnerships for EMEA at Stripe, as they discuss how to optimise claims processing through payment systems that afford simple and seamless customer experience.


■ Insurers looking to integrate frictionless and optimised payment orchestration across all current & future channels
■ Insurers thinking about improving payment flows, repeat purchase and value per customer
■ Technology, product, and strategy leaders focused on developing more automated, user-centric solutions for insurance



  • Jay Chitnis

    Senior Business Consultant, Endava

    Jay Chitnis is a Senior Business Consultant specialising in the delivery of digital solutions within the Insurance, Financial Services and Education verticals at Endava. Jay’s particular focus over the last few years has been finding cross vertical opportunities, helping organisations integrate innovative solutions into their digital landscape from sectors other than their own. Jay has worked with large insurers in both the Speciality and Personal lines markets bringing them together with businesses within payments, automotive, health care and many other verticals to embed solutions that create the very best customer experiences.

  • Rich Wall

    EMEA Partner Solutions, Stripe

    Rich Wall has been working in the technology industry for over 20 years, focused across the tech stack, from systems monitoring to service management and business process automation, and now payment services with Stripe. Focusing on the Financial Services and Insurance markets has been a constant throughout Rich's career, helping large enterprise customers enable business transformation at rapid pace, powered by technology innovation. At Stripe, Rich focuses on consulting partner relationships and defining go-to-market solutions that deliver significant value for customers.


Air date and time

September 29, 2022 @ 2 PM BST


Jay Chitnis
Senior Business Consultant, Endava

Rich Wall
EMEA Partner Solutions, Stripe

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