Since 2014, our customer satisfaction (CSAT) programme has been instrumental in shaping our customer-centric approach. Through biannual customer satisfaction campaigns, we seek out feedback to ensure we continue to enhance our service. Led by our passionate customer experience team, we analyse feedback to identify areas for improvement, ensuring transparency at every level. By prioritising the needs and expectations of our customers we become a trusted partner. This pursuit of excellence ensures that every interaction leaves a lasting positive impression.
respondents say they are happy with Endava*
91%
respondents are willing to continue working with Endava*
88%
respondents would recommend Endava*
90%
respondents are willing to continue working with Endava*
88%
respondents say they are happy with Endava*
91%
respondents are willing to continue working with Endava*
88%
respondents would recommend Endava*
90%
respondents are willing to continue working with Endava*
88%
*Data is sourced from our April 2024 survey campaign results.
Client voices
What our customers say
I'm pleased with the proactivity of all team members and the way they integrate with our developers. They really treat this project as their own, taking ownership and suggesting improvements!
R Blacow
Product Manager, Elavon
Really good communication, great technical skills and passion to succeed. The team is open to suggestions and eager to recommend solutions. Extremely satisfied!!
Daniel Albu
Senior Software Development Manager, Mitutoyo
So far, Endava have not just taken requirements but have challenged, made suggestions and helped us shape the requirements to ensure we meet our aims. Endava team members ask valid and searching questions and provide opinion. Endava colleagues have proved honest and trustworthy.
Christian Bick
Head of Data Products, Equinity Services Limited
The whole team is very flexible and able to fit to our changing needs. An aspect I've been impressed with recently is the wealth of knowledge and experience they are able to call on internally to their Endava colleagues - so we get the individual's expertise backed by the whole company.
Paul Shannon
Head of Technology & Innovation, Elife Sciences Publications, Limited
