Since 2014, our customer satisfaction (CSAT) programme has been instrumental in shaping our customer-centric approach. Through our customer satisfaction campaigns, we seek out feedback that helps us continually enhance our service. Led by our passionate customer experience team, we analyse feedback to identify areas for improvement, ensuring transparency at every level. By prioritising the needs and expectations of our customers we become a trusted partner. This pursuit of excellence ensures that every interaction leaves a lasting positive impression.
Say they are happy with Endava*
96%
Are willing to continue working with Endava*
93%
Would recommend Endava*
94%
Are willing to continue working with Endava*
93%
Say they are happy with Endava*
96%
Are willing to continue working with Endava*
93%
Would recommend Endava*
94%
Are willing to continue working with Endava*
93%
*Data is sourced from our May 2025 survey campaign results.
Client voices
What our customers say
I'm pleased with the proactivity of all team members and the way they integrate with our developers. They really treat this project as their own, taking ownership and suggesting improvements!
Really good communication, great technical skills and passion to succeed. The team is open to suggestions and eager to recommend solutions. Extremely satisfied!!
So far, Endava have not just taken requirements but have challenged, made suggestions and helped us shape the requirements to ensure we meet our aims. Endava team members ask valid and searching questions and provide opinion. Endava colleagues have proved honest and trustworthy.
The whole team is very flexible and able to fit to our changing needs. An aspect I've been impressed with recently is the wealth of knowledge and experience they are able to call on internally to their Endava colleagues - so we get the individual's expertise backed by the whole company.
