Not long ago, interacting with a chatbot felt like the height of digital innovation. You typed a question. It replied. But things have moved on – and fast. Today, intelligent agents are not just responding to queries. They’re getting things done.
Intelligent agents are no longer science fiction – they’re transforming how businesses operate. So, what makes these agents different?
Where traditional chatbots stick to simple Q&As, agents can take meaningful action. Need a financial report created, a meeting scheduled or an email sent? A modern agent can handle that. And that’s just the start. These systems offer operational support across functions and departments, automating tasks and enabling smarter decisions.
At the heart of this shift is Google Agentspace a new enterprise architecture designed to manage this next generation of automation. Let's take a closer look:
- Agent orchestrator – The command centre. It interprets user intent and directs the task to the right skill agent.
- Skill agents – Modular and specialised, these microagents perform focused tasks like document summarisation, workflow initiation and insight extraction. They’re reusable and built for scale.
- Security and policy management – Enterprise-grade security ensures compliance and role-based access.
- Observability – End-to-end tracking feeds back into performance, enabling continuous improvement.
- Integrations – Pre-built connectors with GCP, REST APIs, CRMs and more help embed Agentspace into your current infrastructure seamlessly.
Agentspace is modular, scalable and built with enterprise governance in mind, making it a powerful enabler for organisations handling sensitive information.
AI agents in action
Whether it’s streamlining workflows or improving public service delivery, agentic systems are increasingly at the core of solving industry-specific challenges.
In media: campaigns that move faster – and work smarter
Media companies are seeing real results with campaign assistants built using Agentspace. These agents automate up to 80% of content creation and pricing updates – speeding up delivery and taking the pressure off creative teams.
In financial services: from static reports to decision-ready dashboards
Financial institutions are deploying knowledge agents with secure access to internal databases. These agents don’t just extract and synthesise data – they visualise insights and cut research time by up to 60%. It’s a shift that empowers teams to act faster, with more clarity.
In the public sector: stronger citizen engagement, powered by AI
Government agencies are building AI agents with transparency and reliability in mind. These aren’t pilots or proofs of concept – they’re now becoming essential infrastructure, underpinning secure, responsive interactions between public services and citizens.
From concept to production: building for scale
Agentspace goes beyond experimentation – it’s a fully operational platform. With features like lifecycle monitoring, built-in security and Google Cloud integration, it supports enterprise-scale deployments with confidence.
At Endava, we help businesses move beyond static bots to dynamic, intelligent agent ecosystems. Whether it’s strategic advisory or hands-on implementation, we partner with clients to make that transition a success. We help organisations explore how and where agentic systems can make the biggest difference.
Our teams work closely with clients to assess workflows, identify the right opportunities for transformation and implement scalable, secure solutions using Google Agentspace. If you’re ready to rethink what automation means for your business, the next step is clear. Let’s move beyond chatbots. Welcome to the agentic era.