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Case study

Supporting Delivery of Commbank’s Digital Initiatives With Augmented Squads

Finance and Banking

Challenge

This client was looking to increase their velocity. As a result, Endava supplied an augmented delivery team to work with CommBank’s backend development department. The Endava team members were chosen for their specialisations in authentication, testing, and content migration.

Outcome

Together, the teams have worked on a number of different engagements, including optimising CommBank’s existing code base, developing new products and features, but most importantly, migrating from deprecated technology and standing up a new infrastructure.

As one of the "big four" banks, servicing 15.9 million customers and employing 48,900 people with over 800,000 shareholders, Commonwealth Bank, also known as CommBank, offers a full range of financial services to help secure and enhance the financial wellbeing of Australia’s people, businesses, and communities.

Endava supplied an augmented delivery team to work with CommBank’s backend development department. The Endava team members were chosen for their specialisations in authentication, testing, and content migration.

Together, the teams have worked on a number of different engagements, including optimising CommBank’s existing code base, developing new products and features, but most importantly, migrating from deprecated technology and standing up a new infrastructure. The collaboration’s primary purpose was to increase CommBank’s velocity.

Working side-by-side

The teams conducted the discovery of existing systems and integrations as a single unit. Facilitating workshops to understand the project objectives and scope, run daily and weekly ceremonies to track progress and share insights, and maintained consistent communication throughout the day-to-day.

The result has been a positive relationship that will continue for the foreseeable future and has led to transformative work that will positively affect both CommBank and the banking industry.

Other engagements

Endava also worked to support other CommBank streams of work providing design and discovery resources for new initiatives.

These team members provided service design consultation, holistic business analysis, persona and audience definition, usability audits, and user journey mapping focusing on customer interactions and communications.



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