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Case study

SOPHiA GENETICS Empowers Healthcare Professionals to Make Data-Driven Decisions

Healthcare and Life Sciences


SOPHiA’s DDM™️ platform standardises multimodal, complex healthcare data from around the world, but needed additional updates to its IT infrastructure to continue serving users at a high level.


In collaboration with the client’s internal team, we helped enhance SOPHiA’s in-house automated testing capabilities, improve regulatory compliance and expedite time to market.

SOPHiA GENETICS is a cloud-based software company that leverages the power of artificial intelligence to aid researchers and healthcare professionals in the fight against cancer and rare diseases. 

SOPHiA GENETICS provides a platform, SOPHiA DDM™, that standardises and generates insights from complex, multimodal data sets from across the globe. DDM™ helps expedite the diagnostics process, assists physicians in the creation of informed data-driven treatment plans and supports cancer and rare disease researchers.  
The technology team needed technical support services to better serve its global user base. We’ve partnered with SOPHiA GENETICS to leverage SOPHiA DDM™’s functionality and help the company deliver best-in-class service to users to ensure it remains a valuable resource for healthcare professionals worldwide.

Expert infrastructure support and maintenance

At the outset, we deployed an agile-minded team across development, verification and validation and operations.  


     Our infrastructure support team’s contributions included:

  • Updating change and incident management processes that aligned with SOPHiA GENETICS’ already-established processes and workflows and aid in business continuity.
  • Enhancing its use of JIRA as an IT service management tool to include handling incident ticketing/reporting and tech support requests to streamline user experience
  • Working with SOPHiA GENETICS internal team to mitigate a backlog of issues within the DDM platform more efficiently, enabling the team to reach its stated objectives.



    Our verification and validation team has helped:  

  • Speed up time to market
  • Achieve regulatory compliance 
  • Enhance end-to-end automated testing

Prolonged partnerships for better services

We’re continuing to work with SOPHiA GENETICS to regularly iterate the DDM experience, improve customer journeys and deliver on its promise to empower data-driven research and treatment within its user base.

I have been consistently impressed by Endavans' ability to handle challenging tasks with ease and willingness to go above and beyond to ensure that our work is of the highest quality.


Platform support manager

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