Mining Company Enhances Operational System Performance and Scalability

Challenge
A leading mining company sought to improve the system behind its asset maintenance operations, which involve more than $3billion in annual costs and thousands of professionals around the world.
Outcome
We supported the company to deliver enhance and scale the system, providing front line workers with critical information through an application and web portal.
This global organisation sought improvements to the efficiency of its existing operations system, which manages the complex maintenance of heavy and specialised equipment essential for mining operations.
It turned to Endava for expertise in product strategy and experience design, along with data strategy and engineering to enhance its existing system. These enhancements are projected to deliver $242million of business benefits over the course of five years.

Scaling a system to 10,000 users
Using the current platform, our teams worked with the client to improve the performance and scalability of the system, as well as make it available to all business units worldwide.
This involved:
- Making the product available across platforms (iOS, Android, tablet and phone)
- Offering multi-language support
- Ensuring seamless integration with SAP for operational efficiency
These changes allowed the user base to grow from 2,000 to 10,000.

Agile approach for continuous improvement
During our collaboration, our teams introduced an agile scrum delivery model with monthly releases for continuous improvement, enabling the organisation’s teams to deliver and test new features at speed. This led to:
- Developing a supervisor web portal for work order management
- Building a cross-platform mobile application
- Enhancing stability and scalability for long-term business impact
These enhancements delivered significant business benefits, including $242million in evaluated benefits over five years, improved operational efficiency and new standards within the product development division.
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Energy and Resources
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