Smart Desk
Get world class support around the clock
Empowering our customers to self-serve
From changing a password to installing an application, our smart desk is here to support you. We offer a 24/7 service, and being a ServiceNow Premium Partner enables us to perform smart automation. Our clients can carry out basic functions like ordering a keyboard through a self-service portal without going through a resolving team. Besides lowering the cost per ticket, this makes servicing faster, more flexible and efficient. And, if you choose, we can act as an extension of your team, allowing you to offer service or product support to your clients – an industry leading combination of features. Our way of working has also been recognised by the Service Desk Institute (SDI), who awarded us five stars, its highest accreditation and one which only three service desks in the world have.
We regularly achieve 9.5 out of 10 for customer satisfaction, with up to 90 per cent of tickets resolved at first line. This means we can promptly fix your issue or fulfil your request, allowing you to seamlessly perform your job.
Madalina Sabou-Pop
Head of Service Desk, Endava
Related capabilities