The impact of GenAI on General Insurance and the London Market

The digital landscape is evolving at a fast pace and customer expectations play a pivotal role in shaping service standards and driving the adoption of artificial intelligence (AI) technologies. As businesses strive to meet the ever-growing demands of consumers, the integration of AI has become a crucial tool in enhancing service delivery and customer satisfaction. 

Customer expectations have significantly evolved with the rise of technology, leading to a shift in the way businesses approach service standards. Customers now demand personalized, efficient, and seamless experiences across all touchpoints. This shift has prompted organizations to leverage AI to meet these expectations effectively. 

Find out more about how customer expectations on service standards influence the application of AI from our panel discussion with Guidewire and Amazon Web Services. 

Meet our panellists: