This top-10 bank needed a way to better visualize data. We helped it develop a framework for dashboards on payment rails, with the goal of enabling the bank to easily understand data across the payments organization and using that data to drive action and improve customer experience.
We have helped the bank identify which internal systems need to communicate with each other, and how data could be unified within the Zelle payment rail. Over time, the data dashboard will help the bank improve decision-making and customer experience.
With over 50,000 employees and many intricate processes, the bank had limited visibility across the ecosystem into data regarding different payment rails, including Zelle, ACH, and cards. A lack of data visualization led to technical and communication-related challenges across the bank, as various systems could not communicate with each other.
The bank's main challenges included:
Streamlining data to communicate high-level insights to leadership
After discovering the bank’s most urgent data challenges, Endava moved forward in creating a dashboard focused specifically on Zelle. This project would develop a framework for dashboards on other payment rails, with the goal of enabling the bank to easily understand data across the payments organization and using that data to drive action and improve CX.
To help the bank visualize their data, Endava assembled a team of experts consisting of:
We wanted to enable the bank to easily understand what the data is telling it, and for this data to be able to drive action.
While the bank’s data visualization project is ongoing, Endava’s teams have made significant progress on creating the Zelle dashboard and blueprints for other payment rails. The completed dashboards will help the bank make timely decisions based on accurate data sourced from disparate, disconnected data sources across the organization.
Overall, the project has helped the bank:
Navigate a complex and shifting financial landscape and accelerate innovation with hand-crafted technologies and strategies.