Providing Accuracy and Transparency via Real-Time Updates on a Customer Portal
Supply Chain and Logistics
Challenge
The client’s customers lacked a convenient way to monitor their train orders in real-time for potential delays, route changes and other factors, resulting in inefficiencies in time, resources and cost
The client's callenge
The client currently faced several challenges including:
Customers were required to place train orders months or years in advance
There was no way to monitor orders, track train statuses, or anticipate delays
Communication relied solely on email and phone calls
The client’s staff manually assessed requests, causing delays and extra costs
The client incurred financial loss from unused, available trains
Outcome
The development of a centralised platform where customers can easily manage and receive updates on their train orders in real time. The led to improved accuracy, transparency, efficiency and business advantage.
The result delivered
The team delivered on:
Transparency
Customer portal available on desktop and mobile providing real-time train management and scheduled updates on-demand.
Efficiency
Improved efficiency and streamlined operations have reduced financial losses for both the client and their customer base.
Accuracy
100% of manual scheduling processes have been automated, reducing the possibility of human error.
Advantages
Design and development of the portal has resulted in a significant competitive advantage for the client today.
