Helping Platforms Thrive — From Every Angle

Media and Entertainment

Challenge

The client employs a dedicated in-house IT team to help oversee the functionality of its websites and apps. But it wanted to reduce cost, and improve operational efficiency and risk management.

Outcome

To supplement portions of the customer’s existing internal expertise, we’ve integrated our ten person team into the client’s existing workflow to continually help establish and maintain high operational standards.

The client, a long-time customer of ours, employs a dedicated in-house IT team to help oversee the functionality of its websites and apps. But it always wanted extra hands-on deck solely focused on cost control, operational efficiency and risk management.

To supplement portions of the customer’s existing internal expertise, we’ve integrated our 10-person team into the client’s existing workflow to continually help establish and maintain high operational standards.

Native client third-party integrating: To add more depth to the platform experience, the client prioritised adding apps that enable: 

Enterprise content management: With the assortment of content management systems already under the client’s umbrella of offerings, we instituted enhancements and new features to improve the platform’s functions across the many operating systems it serves. The work included rebranding the user experience and interface, security upgrades and resolving several internal and customer-flagged product issues.     

 
Social media syncing and emoji use: We assisted in adding an app that allows the client’s user to connect the platform to a well-known messaging app and use emojis within that integration. We worked with native and web-based engineering team to remove potential obstacles and de-bugged certain areas to make the integration more stable and ready for rollout.
Interoperable collaboration: We supported adding a collaborative board app into the client’s platform to allow collaboration without context switching. Work included authentication oversight, native integration into multiple operating systems, adding business/operation metrics and making the functions more accessible.

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A multi-layered approach

The relationship we’ve built with the client is more than transactional. They consult us on strategic objectives and value the soft and technical expertise we bring to each interaction. Furthermore, our low attrition and rotation rates mean we are a reliable partner provide reliability. 

 On this specific project, the project manager divided our developers into three teams of specialty-driven work cells to hit agreed-upon cost control, efficiency and risk management benchmarks.

Regular touchpoints

Quality and communication have been our priorities from day one with this client, and we always strive to lead with those values. Our team has weekly, tri-weekly and monthly meetings with the client to discuss goals, risk and long-term strategic initiatives. 

Every six months, each cell’s scrum master meets with the project manager to determine what the most urgent needs are for the upcoming sprint along with any long-term outlooks. This can include goals, potential red flags and anything the client feels is urgent.

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Meidia and Entertainment

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