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Case study

Global Telco Extends Capabilities

Telecommunications

Challenge

A global telco provider had ambitions to do more than just provide phone lines, mobile services and broadband. It also wanted to branch into new technology-based products that complemented its core competencies.

Outcome

The telco can now develop software faster, better optimise costs and is able to get new products from ideation into production faster and more efficiently. Combining these three elements is helping it drive growth and improve customer satisfaction.

The art of possible

A global telco provider had ambitions to do more than just provide phone lines, mobile services and broadband. While this infrastructure provides the backbone for the way that we live our lives in a digital-first era, it wasn't enough for this ambitious company to provide a good service, they also wanted to branch into new technology-based products that complemented their core competencies and aim to become a top digital services company.

Building gadgets and partnerships

The Telco moved into content distribution by combining quality hardware with Endava's software engineering and testing capabilities to provide top-rate products and create value for their customers.

Keeping people (and things) connected

As the demand for always-on connectivity continues to grow, coupled with the businesses digital ambition, a new project was started with Endava to deliver predictive and seamless connectivity solutions through data analytics and machine learning.

Keeping the customer at the heart of the technology

When the customer is key to success, why not use technology to improve their customer services experience and ensure that their issues are dealt with in a timely manner. By incorporating a chatbot to troubleshoot basic customer service requests, the Telco improved the scalability of their customer services team. The system is cognitive and creates a bridge between customers, staff and the systems they use to run their business. The Endava team strive to integrate new technologies and make the solution as user-friendly as possible. In addition, Endava provides workflow optimisation apps to help the teams work smarter and APIs to allow the business to connect to their partners.

A solid foundation for things to come

The partnership between Endava and the business spans almost a decade. Over time, the Endava team has grown to be a respected partner who really understands the business and the industry and who isn't afraid to voice their opinion to ensure the best possible customer experience and share ideas to foster innovation. The result for the Telco is faster software development, better optimisation of costs and the ability to get new products from ideation into their carrier-grade production environment more effectively and efficiently. Combining these three elements helps drive growth and improve customer satisfaction, moving the business closer to their goal of becoming the number one digital services company in Europe, one step at a time.

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