Embedding Delivery Squads For Faster Digital Transformation
Challenge
The bank wanted to accelerate digital transformation by integrating a new core banking system and developing three major applications: online banking, mobile banking and lending platforms. To ensure timely, on-budget delivery they needed increased capacity for product, design and development.
Outcome
Our hybrid workforce, agile coaching and solutions architectural advice helped accelerate digital transformation. The new core banking system was successfully integrated, major applications developed, analysis enhanced and the user experience of 270K users was enriched.
As a customer owned mutual bank with over 270,000 customers, our client’s digital transformation was to bring new digital products and services to their shareholders.
As part of their digital transformation, our client wanted to improve the experiences and interactions their customers had with the bank. To enable this, they elected to replace their existing home-grown core banking platform with a third-party one.
In replacing the core banking platform, they also needed to uplift their existing online banking site, mobile banking applications and lending platforms that all interfaced with their core banking platform.
Fulfilling the need for increased capacity
This mutual bank, with over 270,000 owner-customers needed to bring new digital products and services to their customers to improve their experiences and interactions. To successfully enable this, they needed to replace their existing core banking platform with a third-party one and upgrade the major applications that interfaced with it.
To accelerate this major transformation and to ensure its successful on-time delivery, the bank bolstered their teams with Endavans.
Our hybrid workforce of up to 10 developers, two analysts, a product owner and designer supported development and all service design and business analysis workstreams to provide a holistic solution that included:
- Batch processing and customer communication analysis
- Customer digital application development
- Lending origination system enhancements
- Integrations into a new third-party banking system
- Clear customer communications.
Embedding teams for amplified support
We embedded our teams within the bank’s delivery teams, providing seamless and amplified support to ensure they reached their goals. Our principal architects worked to support teams and ensure speed of delivery through agile coaching, solutions architecture advice and team structure support.
We started by augmenting the Lending Development Team with four Endavans, dividing the team into two hybrid teams of internal developers and Endavans, with an Endavan leading one team. Output increased significantly and enabled the delivery of:
- Improved staff user experience for loan applications
- Enhanced new loan details
- Improved Lenders Mortgage Insurance (LMI), interest and serviceability calculators
- Integration with new core banking system
- Open banking standardisation to comply with regulation
Following this three Endavans were added to the Customer Mobile, Web Application and Core Integration Team. This was equally successful and an additional three Endavans were added, enabling the delivery of:
- Web and mobile application features
- Core banking integration
- CRM integration
- Customer statements
- Open banking
- New payments platform
- Customer transaction and account alerts
We also worked to support all service design and business analysis work streams to enable holistic service design, batch processing analysis and customer communications.
Tech Stack enhancements included work on the following applications, primarily hosted and operated on the Google Cloud Platform (GCP):
- Kotlin Android Customer Mobile Application
- Swift iOS Customer Mobile Application
- Angular Customer Web Application
- Kotlin Spring Core Banking API Web services
- VB.Net staff lending desktop application
- C# Lending API Web Services
- MS SQL Server
- Various GCP resources
Our engineers became experienced in the legacy on-premises operating platforms and technologies including VSI Basic for Open VMS, Oracle RDB on Open VMS, enabling us to provide more tailored support as the project progressed.
Whilst a strategic merger impacted on the original project vision the transformation contributed to the overall improvement of customer and staff experiences. We remain a flexible support arm for our customers as their needs change.
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