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Beyond Coverage: When Innovation and Traditional Insurance Collide

Beyond Coverage: When Innovation and Traditional Insurance Collide

Insurance Unlimited
38 min
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<p><span><span>Join us as</span> <span>we</span> <span>zoom in on the customer to find the sweet</span> <span> spot on</span> <span>perception</span><span>, automation choices, and when human intervention is essential for</span> <span>that all important</span> <span>chance to build loyalty.</span> <span>S</span><span>pecial entrepreneurial guest James</span> <span>Russell, Head of Claims Transformation,</span> <span>e</span><span>sure</span> <span>Group</span> <span>(on a mission to Fix Insurance for Good)</span> <span>shares insight from his rich and varied career.</span> <span>Whilst</span> <span>host Paul Willoughby</span> <span>(s</span><span>peciality</span> <span>lines)</span> <span>and co-host</span> <span>Karen</span> <span>Houseago</span> <span>(p</span><span>ersonal</span> <span>l</span><span>ines</span><span>)</span> <span>are on the lookout for</span> <span>where sectors can learn</span> <span>the best</span> <span>from each other</span><span>.&nbsp;</span></span><span>&nbsp;</span></p>