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Cleveland

Onsite Services Engineer

Service Desk
 
 

Responsibilities

Responsibilities:

  • Resolve support escalations from the Service Desk and 2^nd^/3^rd^ Line teams
  • Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customers and stakeholders remain informed
  • Resolve tickets within SLA
  • Build PC’s and Macs as per defined specifications
  • Provide end-user support for Business Applications such as Microsoft products, Apple products
  • Provide support for desktop operating systems including Windows 10 and Mac OS
  • Provide support for audiovisual technologies utilized for client meetings
  • Provide support for multiple mobile solutions including iOS and Android smartphones
  • Fault find and problem solve recurring desktop issues
  • Asset Management
  • Maintain high levels of customer satisfaction

 

Qualifications and Experience

Mandatory skills:

  • At least 2 years experience working as a 2nd Line Support Engineer.
  • Windows 10 desktop operating system support experience
  • Mac OS support experience
  • Messaging support experience (based on Microsoft Exchange)
  • Office suites up to 2106 and O365
  • Desktop\Laptop hardware Builds, Support & Maintenance
  • Mobile and Telephony skills
  • Basic knowledge of networking concepts, principles, and troubleshooting

 Desirable skills:

  • Basic Active Directory Administration
  • Linux  
  • Desktop/Server Image Software (Altiris/Ghost/SCCM etc)

 Soft skills:

  • Good level of written and oral English.
  • Strong communication skills - both written and oral
  • Excellent Customer Service and interpersonal skills
  • Flexible and confident working on own or as part of a team, based out on client sites
  • Enthusiasm for working with end-users and solving their problems
  • Self-motivated and able to manage time effectively
  • Excellent fault finding and problem-solving skills
  • Professionally presentable

 

About Endava

ENDAVA AT A GLANCE

Endava is reimagining the relationship between people and technology.

We have helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. By ideating and delivering dynamic platforms and intelligent digital experiences, we help our clients fuel the rapid, ongoing transformation of their business.

By leveraging next-generation technologies, our agile, multi-disciplinary teams provide a combination of Product & Technology Strategies, Intelligent Experiences, and World-Class Engineering to help our clients become more engaging, responsive, and efficient.

Endava has more than 8000 employees, located in close to client locations in Denmark, Germany, Netherland, United Kingdom, United States and nearshore delivery centres in the European Union: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.

Along with investing in long-term customer relationships, Endava recognizes the importance of providing rewarding and challenging careers for our people and, by doing so, has established itself as the employer of choice in certain regions.

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