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Los Angeles

Technical Delivery Manager

Project Delivery Management
 
 

Responsibilities

WHAT ARE WE LOOKING FOR

We are looking for a proven Delivery Manager to be the single point of day-to-day contact for our clients.

You will work closely with Endava’s delivery centers to build a high-performance team, you’ll work closely with that team and with the customer’s internal team to ensure successful project delivery. 

The Delivery Manager is ultimately responsible for the leadership, financial management, quality, and quality of delivery of the project for our customers.

The candidates we are looking to hire should have experience with working on large-scale software projects, using agile methodologies, and with a globally distributed team.

Strong technical background is required, including experience in solution architecture, software application design, and familiarity with software product development life cycles. Experience managing and delivering multiple projects at the same time is also required.

Candidates must be skilled in content shaping for proposals and bids (in line with the Endava Business Winning Process), maintaining good client relationships, strategic account plans (partnering with sales), and aligning expectations of the solutions we deliver.

Candidates must be able to motivate and lead their teams, ensure the long-term health of their client accounts, and be accountable for the overall success and profitability of the accounts.

Requirements:

  • 10 plus years experience in a similar role
  • Bachelor’s degree in computer science/engineering or a related field is required.
  • Business relationship management experience is a plus

Main duties:

  • Partner with the sales team, delivery units, and business unit heads to shape winning proposals for new and existing clients.
  • The client’s key delivery contact- communicate issues, manage client expectations, and be accountable for building trusted relationships with delivered satisfaction
  • Oversee handover from the bid process to delivery, ensure operation as one team, and adequate communication.
  • Coordinate responses to “requests for information” and “requests for proposal”.
  • Coordinate and usher contracts through relevant business processes.
  • Meet with project teams and clients. Oversee and ensure successful delivery of Endava commitments.
  • Manage, communicate, and address project/account issues and risks
  • Assess and deploy staffing changes as appropriate.
  • Find the balance in client, Team, and Endava needs and consistently deliver win-win solutions.
  • Partner with Sales to develop and execute account plans.
  • Recommend investments and opportunities for account growth and leverage capabilities and the full scale of the Endava team to help the client succeed.
  • Accurately forecast revenue and expenses for the account(s) and ensure the financial health of the account.

 

Qualifications and Experience

Skills required:

  • Possess strategic perspective and stress management skills to retain objectivity and keeping overall objectives in mind.
  • Leadership and influence skills to motivate and achieve success
  • Proficient in software delivery methods and use of tools and key deliverables such as structured reviews, technical diagrams, user stories, test plans, business cases.
  • Strong project management methods, techniques, and tools for effective management from initiation to implementation
  • Contract negotiation and contract management methods/techniques
  • Project planning and control techniques and risk management
  • Broadly skilled in information and technology
  • Strong Customer Service and client satisfaction
  • Exceptional spoken and written English language

 

Additional Information

Offer and Benefits:

  • Opportunity to work in a Global Organization
  • Career Development opportunities
  • Work/Life benefits
  • Travel opportunities
  • Competitive salary package
  • Training opportunities
  • Robust benefits package which includes options for:
    • Healthcare Insurance
    • Dental Insurance
    • Vision Insurance
    • Short / Long Term Disability
    • 401(k) with company match
    • Flexible Spending Accounts (Medical, Transit, and Dependent Care)
    • Paid Life Insurance and AD&D Coverage
    • Wellness Benefits

Endava is an Equal Opportunity Employer. Endava does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

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