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Network Infrastructure Lead

Managed Services


  1. Ensuring that knowledge remains current and relevant by staying abreast of the changes to technologies, standards and methodologies in their specialist field required to maintain SME status.
  2. Acting as a point of escalation for team members on technical and support matters during business hours
  3. Performing the duties of ‘Technical Manager on-call’ as part of the technical management OOH rota.
  4. Working closely with the Project delivery team to ensure the successful handover of new functionality into support for existing and new clients.
  5. Performing the role of Career Coach for specific team members (as agreed with line manager and individual coachee)
  6. Determining the membership of on-call rotas (in conjunction with line managers)
  7. Inputting to the technical development plans of team members (in conjunction with line managers and operations managers)
  8. Inputting to the assignment of incidents and requests to team members as needed (in conjunction with relevant operations manager)
  9. Driving the Knowledge Transfer sessions required to successfully on-board new team members.
  10. Acting as the SME for the transition into support of services provided to a new client (e.g. discovery phase, KT sessions, reviewing/creating documentation, sign-off etc)
  11. Performing the technical evaluation of recruitment candidates
  12. Inputting to the development of skills development programs e.g. internships, School of xxx program etc
  13. Identifying opportunities to ‘shift left’ and working with team members and lower tier support functions to ensure the activities, and process/procedures required to perform them, is successfully transferred and embedded.
  14. Identifying opportunities for automation and driving them through to realization
  15. Leading the root cause analysis following major incidents to ensure that the RC is fully understood, a solid remediation/mitigation plan is in place and is accurately described in the MI Report.
  16. Assignment of Problem Records to team members and overseeing the implementation of the actions resulting from the RCA through to conclusion and record closure.
  17. Working on complex incidents and requests as required.


Qualifications and Experience

  • Very good understanding of concepts of the system architectures and operating systems
  • Experience writing and delivering technical documents and briefings, as well as in creating network maps and drawings with Visio
  • Advanced in configuring and troubleshooting network devices switches and routers
  • Advanced in Linux/Unix operating systems
  • Advanced in administering and configuring layer 2 and layer 3 Cisco networks,
  • Advanced with Cisco firewalls and load-balancers
  • Advanced in working with VLANs, spanning tree, BGP, OSPF, EIGRP in highly redundant and diverse WAN/LAN environments
  • Advanced in working with ACL’s, Routing maps
  • Advanced with Wireless LAN access points, connectors, survey and associated tools e.g Cisco Prime, Cisco DNA.
  • Advanced with Remote Access user solutions including access protocols.
  • Experience with network monitoring tools
  • Advanced with DNS, DHCP, NTP, SYSLOG, SNMP and related network services
  • Advanced understanding of IP addressing including subnetting and supernetting
  • Advanced with Next generation security devices, stateful/stateless firewall, IDS, IPS, Malware protection, URL filtering, App Filtering
  • Advanced in configuring, deploying and troubleshooting Site to site IPSEC VPN.
  • Experience with QoS and traffic management methodologies
  • Experience in working with VoIP and Video platforms
  • Familiar with Fiber Chanel, FCoE, iSCSI over TCP
  • Knowledge of SDWAN and SDN concepts
  • Experience with different network connectivity options for Office 365, Azure and/or other Cloud services
  • Experience with network optimization techniques for cloud services
  • Experience with Azure virtual networks, routing, VPN gateways, firewall


About Endava

Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Uruguay and Venezuela.

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