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Bogota

Onsite Support Engineer

Service Desk
 
 

Responsibilities

  • Help group IT support teams in maintaining Endava (Romania / Macedonia) IT infrastructure
  • Provide onsite and remote desktop support for employees and customers using Endava IT assets and systems
  • IT hardware and software asset management
  • Update internal documentation and procedures
  • Offer technical expertise for non-technical staff
  • Respond to high priority issues in a timely manner to assure business continuity
  • Out of business hours on-call for high priority issues
  • Working from the office

 

Qualifications and Experience

  • Experience in Windows 7-10 (installation, operation and troubleshooting)
  • Imaging and deploying Windows equipment using various tools including Altiris and SCCM
  • Hardware support: Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface
  • Active directory
  • IPT support
  • Knowledge of networking concepts, principles and troubleshooting skills
  • Office up to 2016 and 365, Sharepoint
  • Polycom VC, printing support, patch management, asset management
  • Software deployment using Altiris and SCCM
  • ITIL awareness
  • Excellent communication, customer service and interpersonal skills
  • English skills (Level 70%) 

 

About Endava

Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 6200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.

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