Skip directly to search

Skip directly to content


Targu Mures

Service Desk Analyst - English and Chinese

Service Desk


  • First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
  • Monitor Customer infrastructure alerts using specific tools
  • Log and classify each incident or request using Service Management tools
  • Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
  • Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
  • Keep Customer updated on agreed intervals, based on Service Level Agreements
  • Provide details on cause, resolution or steps using non-jargon terms
  • Act as an interface between Customers and Endava support teams


Qualifications and Experience

  • Advanced English and Chinese skills - mandatory
  • Passionate about technology, even if you don’t have previous experience in IT
  • Strong problem solving and communication skills
  • Open to working with demanding customers and deliver to tight deadlines
  • Adaptable and good team player


About Endava

Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 6200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.

We are listening

How would you rate your experience with Endava so far?

We would appreciate talking to you about your feedback. Could you share with us your contact details?