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Sofia

Cloud Applications Support Engineer

Application Management
 
 

Responsibilities

• Proactive management of business-critical real-time trading systems, identifying issues and potential problem areas.

• Interact with various internal IT support functions: Infrastructure, DevOps, Development, Quality Assurance, Operations, external IT departments, and 3rd party vendors to troubleshoot and resolve complex incidents.

• Take part in a 24/7 on-call rota and out of working hours deployments.

• Identify areas of improvement with regards to recurring support requests and areas that can be automated.

 

Qualifications and Experience

• Experience in supporting business-critical applications.

• Strong organizational skills and ability to successfully manage multiple tasks.

• Ability to build effective relationships with business users.

• Excellent troubleshooting and problem-solving skills.

• Experience of working in an ITIL environment.

• Excellent written and verbal communication skills, with ability to manage client communications and their expectations.

• Some experience with cloud technology: AWS or Azure.

• Good understanding of Windows and Linux servers.

• Knowledge of web servers: IIS / Apache / Nginx.

• Familiarity with Microsoft SQL Server, MySQL, C#.NET, Java, JavaScript, C#.

• Good understanding of Internet connectivity infrastructure (Browsers, Proxies, Firewalls, Load Balancers, SSL, TCP/IP)

• Experience with Continuous Integration and Continuous Deployment (Github, Nexus / Artifactory, Team City or Jenkins, JIRA) would be considered as an advantage.

• Experience with ServiceNow would be considered as an advantage.

 

Additional Information

BENEFITS

• Fast-paced international environment
• Work in projects for some of the biggest brands worldwide
• Multiple career development opportunities
• Access to tools that drive continuous learning
• Involvement in multiple initiatives to drive technical excellence
• Training/ certifications and career development
• Additional holiday days
• Food vouchers
• Medical care
• Special discounts and offers
• Endava shares
• Open office space with various entertainment games – PS, table tennis, football and more
• Endava referral bonus

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