The Head of Service Management is a senior operational role, working closely with the Extended Internal Tech Leadership team to drive service excellence into all offerings. This is a crucial role in the evolution of the IT service offering. The scope of the job will be to develop and introduce the Service Delivery function into the Internal Tech department and contribute to the design and creation of inter-departmental governance and processes. The Service Delivery function will become the champion for operational customer service, concerns, and escalations. They, along with the rest of the department, will need to ensure that the service operates at all times within agreed SLAs.
Endava is reimagining the relationship between people and technology. For the past 20 years it has helped some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8 000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria; Central European Countries: North Macedonia, Moldova and Serbia; Latin America: Argentina, Colombia, Uruguay and Venezuela.
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