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Application Support Engineer

Application Management


As a member of our application support team, you will work with teams from across our organisation to support and operate a private cloud infrastructure that supports our online payment product offerings.

  • Proactively monitor and maintain production applications availability
  • Act as a responder to critical application/platform issues (e.g. application availability, transaction failures)
  • Triaging for application tickets/service incidents, identifying common known issues, and routing tickets that require further attention to relevant teams/third parties
  • Collaborating with the team and others to resolve tickets, act as a point of contact for teams that require data, logs, configuration, info from the protected payment systems
  • Ensure compliance to both PCI and IA standards, through patching and vulnerability management
  • Maintain production service availability SLAs
  • Take part in a 24/7 on-call rota
  • Deploy and configure new application releases to Preproduction and Production environments
  • Identify areas of improvement with regards to recurring support requests and areas that can be automated


Qualifications and Experience

  • Team-player, strong communication and interpersonal skills
  • Experience with Jira or other bug tracking software
  • 2+ years of experience working in a Linux/Unix environment
  • Experience in troubleshooting and root-cause analysis
  • Good organizational and administration skills

           Desirable Skills:

  • Basic database experience is a plus
  • Having worked with Chef, Ansible or scripting such as Python would be an advantage
  • Have used a version control system before such as bitbucket


Additional Information


  • International exposure, working with colleagues and customers across different countries
  • Get experience in different business areas (Finance, Digital Media, Insurance, Telecom, Payment, Banking, etc.)
  • Trainings/certifications and career development
  • Access to corporate library and online learning tools
  • Endava referral bonus
  • Additional Health insurance, sport compensation, flexible work hours, loyalty programs, English courses

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