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Optimising Payments in the Retail Sector


Almost overnight, the COVID-19 pandemic fast-tracked digital transformation, setting a new benchmark in customer expectations. Whilst there’s no turning back from this newly connected digital model, retailers have an opportunity to gain the most from using payments as a competitive advantage.

As consumers continue to embrace connected technologies, they generate huge amounts of actionable data. Retailers can create an ecosystem that connects the entire value chain mediating supply and demand in real-time, and delivering tailored, end-to-end retail experiences.

Join Annmarie Mahabir, Julian Burnett, and Kevin Flynn, as they discuss how retailers can orchestrate payments and unlock a new era of connected, data-driven value and customer loyalty.


■ Retailers looking to integrate frictionless and optimised payments orchestration across all current & future channels
■ Retailers thinking about improving payment flows, repeat purchase and value per customer
■ Technology, product, and strategy leaders focused on developing more automated, user-centric solutions for retail


meet the speakers

  • Annmarie-Mahabir

    Annmarie Mahabir


    Annmarie is an accomplished payments consultant with a wealth of experience gained from working with international payment schemes, processors, issuers, acquirers, fintechs and merchants. An MBA in business and expertise in payments technology, enables her to connect the dots and engage on both sides of the fence, when working with clients to turn their digital acceleration and growth vision into reality.

    She previously held senior technical and leadership roles at Visa and Elavon, where she was responsible for delivering innovative payment solutions for clients across Europe, North America, Asia Pacific, the Middle East and Africa.

    Annmarie has published several blogs on Buy Now, Pay Later (BNPL), Super Apps and Data Monetisation and contributed to targeted consultations, such as “The European Commission’s Targeted Consultation on PSD2”. As a member of The Payments Association, she has consulted on the “Market Review into Card-Acquiring Services” and contributed to the Open Banking Policy work as a member of Project Open Banking. Outside of work, she mentors university students in London on business programmes.

  • Julian-Burnett

    Julian Burnett


    Julian is a versatile, commercially astute senior leader with deep experience of delivering digitally driven business transformation and growth. He works at the forefront of integrated digital/physical commerce, an expert in building and optimising fast paced businesses, developing high performing digital, tech and data functions to drive gains through customer & colleague experience and operational efficiency. He has operated successfully at Executive level in the consulting, tech and consumer industries with expertise leading in diverse national and international market sectors including Retail, eCommerce, FMCG, Financial Services and Telco. Julian is nn experienced Board member and influencer, with a professional career serving world class brands including Sainsbury’s, John Lewis Partnership, British Telecom, BNP Paribas, CapGemini and IBM.

  • Kevin-Flynn

    Kevin Flynn


    Retail strategist and digital transformation leader with over 20 years of experience at the forefront of disruptive change in the digital and retail sectors, driving performance for the world’s biggest brands, ecommerce and marketplace businesses.

    Develops innovative strategies for the retail and consumer industry that drive brand affinity and commercial growth; utilises design-thinking and a deep understanding of the retail technologies and the product lifecycle to create seamless omnichannel customer journeys for consumers of the future.

    Experienced agency lead, delivering sustained revenue growth across the portfolio; wins and grows multi-million-pound top-tier retail clients, developing strongly consultative relationships at client Board and C level. Frequent author and speaker as an expert in retail technology and digital transformation.

Air date and time

15 December, 2022 @ 2 PM BST


Annmarie Mahabir
Principal Industry Consultant, Payments at Endava

Julian Burnett
Technology Advisory Community Consultant

Kevin Flynn
Global Retail Lead at Stripe

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