With new technologies, services and devices being developed every day, it can be difficult to know which ones, or the combination of which, would best position your business to provide consumers with an effective, consistent and memorable customer experience.
Throughout our experience in successfully delivering innovation for global clients across the Insurance, Payments and Retail industries we’ve seen that in order to remain competitive in the modern environment, businesses need to be more agile and meet the level of personalisation users have come to expect as they interact with both online and offline retailers.
This report collates the latest technology and user experience trends that your business should be mindful of, and has been designed to help your business significantly increase ROI and stimulate innovation for the future, through a mix of technology and technical excellence.
■ DISRUPTIVE BUSINESS MODELS
■ GEOTARGETING AND LOCATION-BASED SERVICES
■ IN-STORE STAFF DEVICES
■ KINECT APPLICATIONS
■ PAYMENTS AND WALLETS