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Enhancing service quality and reliability through flexible Applications Management engagements
Application user base

Application user base

Initial Application estate

Initial Application estate

Reduction in applications

Reduction in applications

 

Our Client’s Goal

One of UK’s largest multimedia companies wanted to simplify its application estate, rationalising local, legacy and acquired applications in order to reduce the costs associated with hosting infrastructure, support and licensing operations, while improving its 24/7 service resilience.
 

The Endava Approach

Working alongside our client and taking ownership for the management of the complete application lifecycle, our team performed a Check engagement that identified the role and contribution of each application within the business, mapping the resilience, service needs and cost associated with each of them.

We Transitioned our client’s support model  to a central Application Management delivery model that significantly enhanced user experience, enabling business efficiency through the broad adoption of enterprise scale workflow  applications, while also delivering the strategy to decommission the legacy estate.

 

Business benefits for our client

Through Endava’s Application Management engagements, we supported our client in achieving a 30 percent reduction in number of applications.  Our full application lifecycle capability has underpinned the 24/7 service continuity through a significant period of Transformation.

What’s more, by providing a unitary price structure, we ensure both transparency and predictability, enabling our client to make business decisions on project changes and investments with better certainty on ROI outcomes.

 
Enhancing user personalisation and campaign effectiveness through actionable insights
 

Success Story | Telco, Media and Technology

Enhancing user personalisation and campaign effectiveness through actionable insights

 
Delivering payments innovation through a secure and reliable virtual wallet
 

Success Story | Telco, Media and Technology

Delivering payments innovation through a secure and reliable virtual wallet

 
Meeting market and consumer demand through an enhanced digital experience
 

Success Story | Telco, Media and Technology

Meeting market and consumer demand through an enhanced digital experience