We understand the customer and build our service around simplicity and personalisation for them, reducing costs through self-service that feels natural. We provide a flexible service that has the ability to expand and contract according to demand – hour by hour if necessary - adopting a results-based pricing model rather than one based on call volumes and tickets.
We have a security heritage and work with major global brands so we know how important your security is. Our Service Desk operations are managed within our Information Security Management System and certified to ISO 27001, while our staff are screened to BS 7858 certification standards. We ensure excellence in delivery and have been awarded a top 3 position in the last four years of the Service Desk Institute annual awards.
We partner with the Service Desk Institute and regularly assess customer satisfaction to ensure we maintain our standard of over 90 percent “satisfied” and “very satisfied” Service Desk users, measured through both our own and independent surveys.
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