A global telco provider had ambitions to do more than just provide phone lines, mobile services and broadband. While this infrastructure provides the backbone for the way that we live our lives in a digital-first era, it wasn't enough for this ambitious company to provide a good service, they also wanted to branch into new technology-based products that complemented their core competencies and aim to become a top digital services company.
The Telco moved into content distribution by combining quality hardware with Endava's software engineering and testing capabilities to provide top-rate products and create value for their customers.
As the demand for always-on connectivity continues to grow, coupled with the businesses digital ambition, a new project was started with Endava to deliver predictive and seamless connectivity solutions through data analytics and machine learning.
This assured connectivity has several applications from in-flight Wi-Fi to routing self-driving cars. Because the service is smart, it knows whether to prioritise bandwidth or latency depending on the app being used at any given time, ensuring the best customer experience possible.
When the customer is key to success, why not use technology to improve their customer services experience and ensure that their issues are dealt with in a timely manner. By incorporating a chatbot to troubleshoot basic customer service requests, the Telco improved the scalability of their customer services team. The system is cognitive and creates a bridge between customers, staff and the systems they use to run their business. The Endava team strive to integrate new technologies and make the solution as user-friendly as possible. In addition, Endava provides workflow optimisation apps to help the teams work smarter and APIs to allow the business to connect to their partners.
The partnership between Endava and the business spans almost a decade. Over time, the Endava team has grown to be a respected partner who really understands the business and the industry and who isn't afraid to voice their opinion to ensure the best possible customer experience and share ideas to foster innovation. The result for the Telco is faster software development, better optimisation of costs and the ability to get new products from ideation into their carrier-grade production environment more effectively and efficiently. Combining these three elements helps drive growth and improve customer satisfaction, moving the business closer to their goal of becoming the number one digital services company in Europe, one step at a time.
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