We believe in building deep, long-term relationships with our customers. Our account teams focus on understanding our customers’ needs and expectations to be able to adapt and deliver innovative solutions that enhance the positive impact we have on their businesses, delivering consistent and valuable experiences. We constantly measure the performance and maturity of our customer relationships through regular surveys. We also focus on promoting customer-centric behaviours and attitudes through training and workshops to support a customer-oriented culture. You can read more about the importance of giving customers a voice and listening to their feedback
We also seek to work with suppliers who share our values. Our Supplier Code of Conduct promotes high business standards across our supply chain. We expect existing and prospective suppliers to comply with the Modern Slavery Act 2015 and any other applicable local laws.