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Service Desk

What's this role about?

* Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel. * Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. * Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. * Act as an interface between customers and Endava support teams. * Collaborate with internal/external departments to deliver a high-quality service.

What skills and experience do you need?

* Advanced English language skills - mandatory  * Passionate about technology (we will teach you the rest) * Strong communication, problem solving and interpersonal skills. * Open to working with demanding customers and deliver to tight deadlines. * Adaptable and good team player

What's in it for you?

What's in it for you? * Company paid subscription to e-Learning Platforms * Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc.) * Best in class medical care subscription * Experience in working with ITSM tools, Active Directory, MS Office, Azure etc. * Access to growth opportunities in a global and fast developing company * Special discounts and offers * Fitness deduction * Referral bonuses for new hires recommended by you   Your working schedule: * Shift flexibility * Hybrid work model

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We’re a diverse group of people who share, create and connect over projects and beyond in the communities we live in. Working across 28 countries in six continents, we aim to be a force for good locally and turn our passions into drivers of change.

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