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Project Delivery Management

What's this role about?

*The Opportunity*  We are looking for a Client Partner to be the single point of day-to-day contact for our clients, providing delivery oversight, account management and commercial management of our relationships.  In this leadership role, you will motivate and guide teams towards success, ensuring long-term health of client accounts and taking accountability for the overall success and profitability of engagements.   As an Insurance Industry SME, you will bring a wealth of experience within the Australian Insurance Market, combining a genuine passion for both insurance and delivering technical solutions that enable Insurers to thrive. This will include supporting our sales team by shaping proposals and bids, building great client relationships and working towards strategic growth as the figurehead of Endava delivery for clients. Having a track record in managing and developing C-suite relationships is essential for the role.  This role would be ideal for someone who has previously gained hands-on experience as a Delivery Manager, Account Manager or similar, that is looking to join an global IT services organization who is driving innovation within the biggest names in the Insurance industry. * Take full responsibility for one or more client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation.  * Provide insurance SME knowledge.  * Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully.  * Successfully communicate issues, manage client expectations and be accountable for building trusted relationships with clients through delivering great outcomes.  * Ensure that realistic project, quality, change control and risk management processes are maintained, including revenue and cost forecasting.  * Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts in the Insurance area.  * The project manager and team will report to you - you will own the delivery to the client, direction/visions, ensuring Endava’s project methodology (TEAM) processes are followed, and ensure that all work has a clear business case that our team understands. You are the senior decision maker on the account.  * Work to fully understand your client’s business, not just the technical side, with a continued focus on customer and business benefits.  * Support the presales activities involved in acquiring new clients being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.  * Whilst the digital world of work has progressed, we still believe that face-to-face relationships are important. As part of our hybrid working model, you will manage your time working from home, from Endava offices and on-site with customers as needed, including international travel as required 

What skills and experience do you need?

* More than 10 years of professional experience within the Insurance industry.  * Knowledge of the technology used across the Insurance value chain within the Australian/APAC Market and wider Commercial and Property markets. This includes a strong appreciation of COTs solutions already used in the market.  * Detailed understanding of Distribution, Underwriting and Broking processes.  * Ability to build and maintain trusting client relationships up to executive level within large client organizations.  * Ability to take a strategic perspective and stress management skills to retain objectivity and keeping overall objectives in mind.  * Leadership and influence skills to motivate and achieve success.  * Strong project management methods, techniques, and tools for effective management from initiation to implementation.  * A willingness and desire to get under the skin or technical problems whilst also being able to think, operate and influence at Executive level.  * Contract negotiation and contract management methods/techniques and experience.  * Demonstratable skills in technology delivery and in people and change leadership.  * Strong focus on customer service and client satisfaction that shapes your approach. 

What's in it for you?

* Financial benefits that include a competitive remuneration package, share success plan and bonus scheme.  * Work-life balance is supported through a hybrid working model, flexible working hours and 20 days of remote work per year.  * An inclusive parental leave policy that supports 12 weeks of primary carers leave and 4 weeks of secondary carers leave.  * Recognition of length of service through an additional day of leave after year 3, 4 and 5 with a maximum of 3 extra days per year.  * Learning and development opportunities to support professional growth: Endava University, Pass IT On guilds, training, coaching, conferences, certifications, global online learning platforms subscriptions, access to our Endava library and more.  * A monthly lifestyle allowance and access to well-being resources including EAP, Calm App, Sworkit App and more.  * In-person and online team-building events and activities that bring our people together.  * Welcoming office spaces with access to fully stocked pantries and amenities.  * Values-based recognition awards including Zone Awards, E-Thank Yous and Pin Awards.  Endava is an Equal Opportunity Employer. Endava does not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other status protected under federal, state, or local law. All employment is decided based on qualifications, merit, and business need. 

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