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Application Management
Bogota+1 more

What's this role about?

* Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs   * Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions  * Performing requirements analysis  * Documenting and communicating the results of your efforts  * Working closely with clients, technicians, and managerial staff  * Ensuring solutions meet business needs and requirements  * Performing user acceptance testing. 

What skills and experience do you need?

* Experience working with customers.  * Experience with SQL or MS Excel for data processing or reporting.  * Very good analytical thinking focused on details.  * Strong written and verbal communication skills.  * High knowledge of English language (>70% Level).  * Capable of identifying trends and using statistics to interpret data.  * Organized, methodical and structured approach to work, attention to details  * Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.  * Curiosity and business acumen.  * Self-starter and driven.  * Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients, etc.)   

What's in it for you?

*Desirable skills*  * Windows or Linux administration.  * MSDynamics or Peoplesoft knowledge is desirable. * Previous experience in analyst positions.  * Some technical skills and understanding of the software development lifecycle  * Understanding of developing languages such as VBA, C++, Python, Java  * Database Administration SQL.  * Design/architect skills:  Ability to define and design CM standards for the technology.  * Experience of working with IT customer service, support operation and project management.  * Knowledge of SLA structure 

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