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Success Story

Supporting a digital publisher in achieving 2.5+ million cost savings per annum

 
Delivering Service transformation from diverse regional operations to single centralised service provision, leveraging nearshore teams

End User Satisfaction

Uptime in last 6 months

Cost savings per annum

 

Our Client’s Goal

A major national and regional print and digital publisher wanted to realise its predicted financial savings. In order to achieve its goal, our client needed to reduce its reliance on legacy business structures and applications, as well as transform their IT to a centralised delivery model, retaining domain expertise, leveraging nearshore capability and flexible resourcing to meet project demands, whilst significantly reducing the high cost of a fixed BAU delivery headcount.
 

The Endava Approach

Endava’s flexible, end-to-end services made us the provider of choice to whom our client could cost-effectively outsource its core IT functions. We transferred the IT teams to a new Target Operating Model, ensured a unified service with 24/7 Service Desk, central Operations Centre and the effective implementation of defined management processes.

We simplified infrastructure, rationalised applications in order to reduce operating costs and improve resilience, consolidating the Active Directory domain, with its over 6000 user accounts and associated devices. Our teams further simplified our client’s application services across the hybrid cloud infrastructure, decommissioning hundreds of local physical servers and reducing local facility, licensing and maintenance costs. We also upgraded our client’s central data storage to higher performance solutions , migrating 2PB+ of raw data to a restructured solution.

 

Business benefits for our client

Through our robust and scalable business solutions, we supported our client in achieving enhanced service resilience, focusing on a smaller number of enterprise applications scaled according to business demand and priority.

We’ve contributed to the significant improvement in End User satisfaction, through better access to central cervices, as well as high-quality customer and application focused staff. What’s more, by effectively covering our client’s core IT needs, they were able to achieve significant cost reductions.

 
Delivering payments innovation through a secure and reliable virtual wallet
 

Success Story | Telco, Media and Technology

Delivering payments innovation through a secure and reliable virtual wallet

 
Meeting market and consumer demand through an enhanced digital experience
 

Success Story | Telco, Media and Technology

Meeting market and consumer demand through an enhanced digital experience

 
Delivering a highly-scalable service, enhanced by a highly-engaging user experience
 

Success Story | Telco, Media and Technology

Delivering a highly-scalable service, enhanced by a highly-engaging user experience

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