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Success Story

Cost-effectively enhancing service quality and ensuring 100% SLA compliance

 
Leveraging our Application Management Check and Run services to deliver and maintain a more reliable, cost-effective application estate

SLA compliance

Flexible and scalable team

Products supported

 

Our Client’s Goal

A global insurance provider wanted to enhance the quality of the services delivered through its application estate, while remaining cost-effective.
 

The Endava Approach

By combining the Check and Run engagements, we verified the status of our client’s application landscape and designed an AM service that covers 2 layers of their 3-tier architecture. The first phase was aimed at stabilising and optimising their current applications, while a secondary, long-term phase focused on continuous service improvement.

Working closely with our client, we’ve made significant updates to processes and provided guidance to the external first level support team.  Enabling our teams to understand and become proficient in the client’s CMS system, we were able to effectively solve the large number of issues it was causing. We’ve also taken ownership of the CMS system, allowing us to set up the processes required to ensure effective support.

Gradually, the partnership expanded to include Release Management activities, as well. In order to deliver the best possible solutions for our client, we’ve implemented an industry standard code analysis tool (SonarQube) to measure the quality of our code, significantly enhancing it.

 

Business benefits for our client

Following this successful initial engagement, we became the strategic supplier for the presentation layer of our client’s application estate, providing support for all of its new products.  By ensuring 100 percent SLA compliance, we allow managers to focus on proactive activities, and thanks to the level of quality of our processes and delivery, most of our client’s products enjoy support services without additional costs.
 
Accelerating releases, enhancing product capabilities and team collaboration for major insurer
 

Success Story | Insurance

Accelerating releases, enhancing product capabilities and team collaboration for major insurer

 
Enabling 3x faster releases through an Agile delivery
 

Success Story | Insurance

Enabling 3x faster releases through an Agile delivery

 
Improving business agility through a combination of Cloud and CD & DevOps services
 

Success Story | Insurance

Improving business agility through a combination of Cloud and CD & DevOps services

 

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