■ Provides client related information from SugarCRM into Cisco IP Phone
■ Explore SugarCRM client database directly from Cisco IP Phone
■ Automatically store information related to inbound and outbound calls in SugarCRM
■ Click-to-call option from SugarCRM
■ Store information regarding missed calls and send notifications to you e-mail account
■ SugarCRM notifications on your Cisco IP Phone
■ CRM - SugarCRM editions starting from 5.5.x and above
■ Cisco Unified Communications Manager (CUCM) 5.x, 6.x, 7.x and 8.x or
■ Cisco Unified CallManager Express 7.1 and above
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