Engaging With Our Customers
We assign a local client engagement manager (CEM) to the account at the start of the relationship. It is the responsibility of this manager to meet with both the team and client on a regular basis to monitor KPI’s, ensure each project is on track, help both the client and the delivery teams to deal with any issues that may arise, and to ensure we have the right people in the right place at the right time.
All Endava engagements start with key Endava project members co-located with the customer before moving the project back to our delivery centres once both parties are comfortable with the engagement, relationship and target solution. Once the project is underway daily stand ups are conducted via a combination of phone, skype, and video conferencing. Regular travel for key Endava and client personnel between client site and our delivery centres is also encouraged.
This is all underpinned by our global distributed agile delivery model — TEAM.