Our service desk teams in Romania and Moldova provide system performance monitoring and help desk services with multi-lingual technical resolution capability. Our multi-lingual competencies currently cover over 10 languages, including English, Spanish, French and German, as well as covering the majority of Central European and Nordic languages.
Our up-front investment in service processes and management systems allows us to apply high levels of control and in-depth measurement of our service delivery and performance. We have integrated a powerful IT service management suite built around the ITIL v3 framework, which encapsulates industry-wide best practice and supports multiple time zones and locations for 24/7 access around the world.
Our commitment to the excellence of our staff extends far beyond the initial recruitment of the best IT talent in the industries and regions in which we operate. Endava places huge emphasis on the continuing development and retention of our staff, including keeping them informed of the latest technology developments which may benefit or affect our customers as well as staying ahead of the latest market and regulatory developments in our customers’ markets.