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GIVING CUSTOMERS A VOICE

“We’re excited so see a high level of satisfaction measured through our internal tools and independent research.” 

John Cotterell, Chief Executive, Endava

 
 

GIVING CUSTOMERS A VOICE

To make sure we deliver the highest possible value, we measure our clients’ level of satisfaction through periodic internal surveys.

 
 

Customer Satisfaction Surveys

We are committed to growing multi-year relationships and acting as a reliable strategic partner for our global clients. To make sure we deliver the highest possible value across all of our geographies, we measure our clients’ level of satisfaction through periodic internal surveys.

A proprietary tool called CSAT, aggregates all the responses, making them available to everyone in Endava, ensuring complete transparency at company, account, and project level. This helps us better understand how happy our clients are with our level of service, as well as provides the teams involved in delivery with the actionable insights they need to improve.

 

The simple act of completing a survey has a tremendous impact on how we work with our clients. It helps us understand their challenges, how effectively we’re supporting them, enabling us to quickly and transparently work to improve our processes and systems across the entire organisation. We’re grateful for all the feedback we receive. It keeps us focused on continuous improvement and we’re excited to see a high level of satisfaction measured through our internal tools and independent research.

John Cotterell

Chief Executive, Endava

 

How we use feedback

Our tool automatically categorises the responses received into Kudos, Red Flags, and To Improve. Using this easy-to-understand system, we determine who, in which project or area of a project needs to improve what and with what level of urgency. 

We also share these insights with each of our clients through reports and by engaging with them individually to better focus our continuous improvement efforts. Over time, we’ve seen the best improvements and most impactful changes take place in projects where we work together with our clients to define and implement a joint improvement plan.
 

Recent News

  • 18 September 2017

    Endava Opens its New Office in Sofia to Accommodate Local Team’s Growth to up to 400 IT Specialists

  • 12 September 2017

    Endava is Celebrating 10 Years in Iasi and Continues its Growth Across All its Locations in Romania

  • 31 July 2017

    Endava Receives 100% Recommendation Score From Its Clients In Giarte’s Outsourcing Performance Study

  • 14 June 2017

    Endava Is Top Company For Innovation In The IAOP Global Outsourcing 100®

  • 18 May 2017

    Endava moves to new office in Belgrade to accommodate local team’s growth

More News

 

Perspectives

Endava

Find out more about how we give our customers a strong voice through our Customer Satisfaction Survey and how we use the feedback received.

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