Customer Satisfaction Surveys
We are committed to growing multi-year relationships and acting as a reliable strategic partner for our global clients. To make sure we deliver the highest possible value across all of our geographies, we measure our clients’ level of satisfaction through periodic internal surveys.
A proprietary tool called CSAT, aggregates all the responses, making them available to everyone in Endava, ensuring complete transparency at company, account, and project level. This helps us better understand how happy our clients are with our level of service, as well as provides the teams involved in delivery with the actionable insights they need to improve.