Infrastructure Management

We focus on understanding our customers’ businesses to ensure that the technical advice we give and the IT services we deliver are aligned to their business strategies. Every organisation is different, so our managed services team develops solutions that are tailored to each customer’s needs, wherever they are in their IT lifecycle.

Our customer support management team is central to our service organisation. The team’s role underpins our delivery approach by building the service relationship and business understanding, and then directing our 24/7 services to deliver the agreed service targets, combined with comprehensive data and management reporting.

Our delivery operations are complemented by Nearshore service teams in Romania and Moldova to achieve the costs benefits of offshore services combined with the best European IT talent. Our Eastern European teams deliver performance monitoring and support desk services, with multi-lingual technical resolution capabilities. Using our extensive monitoring service, our service teams and our own bespoke technologies give us the flexibility to scale across the delivery infrastructure, enabling us to quickly meet the ever-changing needs of our customers.

Our services range from single firewall or server support through to full desktop outsourcing agreements, and we are comfortable complementing our customers’ in-house services with the technical breadth and scale of our own delivery capabilities. Given the unpredictable demands placed on in-house IT teams, Endava can support and deliver new IT projects, manage service transitions and absorb peaks in business activity.

Our managed services are aligned with ITIL processes and methodologies as recognised industry best practice. Endava recognises that transparency in delivery is fundamental and that ITIL provides the necessary common language, so our managers are ITIL-trained and our processes underpin this strategic approach.