Endava

Mandatory skills: Good knowledge of Windows OS and of typical office productivity tools (MS Office with e-mail); Practical knowledge of protocols and configurations typically used for Internet access; Well organized, capable of maintaining documentation and records related to Service Desk activities; Team worker; Good English and Romanian communication skills: written and verbal; Integration of communication and problem-solving skills at an advanced level; Able to work simultaneously on different tasks and projects, evaluate and asses the correctives of proposed solutions and assume responsibilities for their implementation;

Desirable skills: Previous experience on a similar position;

Project description. Responsibilities:

The Endava Group Support team is responsible for software, system and products investigation and document writing (user guides, administration and maintenance guides etc.)
· Every investigation must end with a report. 
· The team leaders/line managers should be informed daily about the investigation process.
· Examine and apply the company internal processes.

The shift engineer is responsible for raising any monitoring issues:
· Log every incident/problem or customer (internal) request into the ServiceDesk system.
· Responsible for VQSM ticket management (hold, solve or reassign them).
· The shift engineers are responsible for Nagios based Endava Moldova infrastructure monitoring.
· Log daily activities in the Endava Timesheet System.  

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